At Shashini Fashion, we work hard to ensure that you have the best possible experience when it comes to choosing and purchasing your favorite Indian ethnic wear. Despite our best efforts to keep our customers satisfied, there will be occasions when you need to return a product due to circumstances beyond your or our control.
We've included everything you need to know about our Cancellation and Refunds policies below, so you won't have any issues if you plan to cancel or request a refund.
Pre-Shipment Cancellations
Q: What happens if I cancel after 24 hours of placing my order?
A: 1) We have a provision for that as well, but keep in mind that orders cancelled after 24 hours of confirmation are handled on a case-by-case basis by our Customer Care team, depending on the degree to which the process has been completed.
2) All such orders will receive a refund in the form of a Store Credit only. This Store Credit must be used on our website within a certain time after it is given.
3) Please be aware that it may take up to 2 business days for us to cancel your order and give you an e-mail notification after we have received your cancellation request.
Q: If I change my mind after placing an order, can I cancel it?
A: Yes, you have the option to cancel all Non-Ready to Ship orders within 24 hours of placing them. Though we would love to have add a new Ethnic Fashion statement to your wardrobe, we will initiate a 100 percent refund of your money and a confirmation of the same will be send to you via e-mail. Please be aware that "Ready to Ship" orders are non-refundable because they are sent within 24 hours of receiving the order.
Q: Why is there a "24-Hour" deadline?
A: As soon as your order is authenticated, we begin working on it. Picking, packing, customizing, and logistics begin, and the ordered product has already gone through a few stages in most cases. The process is already underway if a garment needs to be readied or personalized.
Q: Is it possible that "unforeseen circumstances" will cause a delay at Shashini Fashion?
A: We do our best to ensure that your ordered items are delivered to you on time, but there are occasions when processing may be delayed due to stock availability or other unavoidable circumstances. We will give you a formal communication in this case, requesting that you:
a) Accept an equal Store Credit that you can use to buy a different Ethnic Fashion Statement.
b) Choose to have your money refunded.
Q: But what if I can't find another Ethnic Fashion Statement?
A: In such situations, we ensure that a full refund (including product expense and shipping charges) is issued as soon as possible, with no deductions. Depending on the order value and contact delay, we can also provide compensation in the form of a Store Credit or a discount coupon.
Q: Oh no! While placing the order, I "forgot" to include a crucial detail. Is it possible to fix it?
A: Don't be concerned. Customers often find themselves in this position when they fail to:
1) Fully update their shipping information;
2) Make changes to the measurement attributes; or
3) Within the timeframe requested, verify or give their consent on such pending notifications.
We try to contact our valued customers via their registered e-mail address as a matter of policy. If no response is received, we attempt to contact them by phone. If we do not receive a response within 15 days, we will issue a Non-refundable Store Credit in place of the order termination, which customers can use to place future orders with us. We also send out an email update on the topic. Remember, we want to keep our customers informed at every point of their order with us, and having your input at the right time is extremely helpful.
Post shipment returns
Q: The order was sent to me. However, there is a problem. Is it possible for me to return the things I ordered?
A: You certainly will. We don't believe in making customers at Shashini Fashion; instead, we believe in strengthening our family with happy family members. We take extreme steps to ensure that Fashion Delight reaches our customers in the best possible condition, but there's always the chance that something will go wrong.
a. During transit, the item(s) can be damaged; or
b. There may be a production flaw that was missed during packaging; or
c. An incorrect object is sent to you by accident.
Q: Under what circumstances will you refuse to accept any returns?
A: Please be aware that any product purchased from our ‘Sale' Section will not be eligible for return under our Returns Policy unless it is due to an error on our part relating to a manufacturing fault or a mistakenly shipped object. We do not allow returns if the product is returned to us within 7 days of receiving the shipment, so please notify us immediately and dispatch the product as soon as possible once we accept the return order.
Please do not ship the goods until you receive a "Return Accepted" email confirmation from us; we will not be able to accommodate such requests.
Q: How soon should I respond?
A: Please contact us within 48 hours of receiving your order if you have any questions about the product you ordered is defective, having a manufacturing flaw, or having any other issues.
Q: How do I return anything I purchased from Shashini Fashion?
A: #1- Informing Shashini Fashion
If you have any complaints about the product you got, please contact us within 48 hours of receiving it.
#2 - Shashini Fashion's confirmation email
Within 2-3 business days, you will receive an acknowledgement e-mail from us confirming a Return Authorization. Please do not ship any things until you have received this notice. Without the Return Authorization Reference, we will be unable to process any "Items Returned."
#3 - Returning the Items When returning the pieces, make sure to include the following information:
Please send the products to us through a reputable, licensed courier/airmail service only, as instructed in our return authorization e-mail, to avoid any transit-related issues.
Please make every effort to keep all of the packaging materials with the items. Tags, labels, and other items should not be removed. Unless you're certain you want to keep the item. Original tags must be present to process returns.
Make sure the packaging is labelled "Defective Items for Returns" and "not for sale."
#4-Item Receipt and Inspection at Shashini Fashion Warehouse
As a rule, our teams will inspect the goods upon return and recognize any defects or variations that you have mentioned.
Our Customer Care team will give you remedial options after inspecting the returned item(s) on a case-by-case basis:
a. Choosing an Ethnic Treasure of equal worth as a substitute
b. a Store Credit to be used for future Shashini Fashion purchases
c. a Refund will be determined on a case-by-case basis.
Q: What is the worth of the Refund/Store Credit if I want it?
A: The full value of the items, including shipping costs and stitching charges (if applicable), will be guaranteed.
In any case, refunds will not exceed the amount you pay.
Q: What are my choices if Shashini Fashion makes a mistake?
A: We will acknowledge the problem, and you are always free to opt-out of continuing with:
1. A Replacement Item
2. Store Credit Issuance
3. A refund of the order price
Q: But I had to pay the courier service to return the item!
A: If despite our best efforts, we make a mistake, the additional shipping costs incurred during the return of the product will be refunded. In any other scenario, you will be responsible for the Shipping Charges and other expenses.
Q: That's fantastic. But are there any reasons why you might not give me all three choices or none at all?
A: A Shashini Fashion Customer Care representative can contact you with minimal alternatives in the following cases:
1. If you want to return the product for some reason other than an error on our part.
The refund will be issued in the form of a Store Credit, which you can use on your next purchase from Shashini Fashion. If you selected the Free Stitching or Free Shipping option when purchasing the item in question, the cost of shipping and stitching will be deducted from your refund.
2. If there was a delay caused by God or the government. There are occasions when the distribution of goods is postponed due to unexpected circumstances such as a natural disaster, a public holiday, and so on. In such a case, Shashini Fashion will not refund, return or swap any order placed on its behalf. 3. If you discover that you made a mistake in ordering or giving measurements, we will ask you to pay the extra shipping and stitching costs, as well as the cost of fabric replacement, if applicable.
Q: How long does it usually take for returned items to arrive at the Shashini Fashion Warehouse?
A: International shipments through the postal service usually take 6 to 8 weeks to arrive. If sent via DTDC, any shipment returned inside India takes 3-4 days to arrive. The exact transit time will be determined by the design of the product and your position.
MORE DETAILS ABOUT REFUNDS
Q: I'm considering requesting a refund. Are there any particulars to be aware of?
A: If you choose this option, the refund will be initiated within 2 (business) days and credited back to you by your bank/credit card guidelines.
Q: How long will it take to process the refund?
A: Banks and local laws govern payments and transfers. We've still attempted to estimate how long it could take to get your money back below:
Mode Of Payment Refund
Resolution Time
Refund Mode
Credit Card
10 business days from the Date of Initiation
Credit Card
Debit Card
10 business days from the Date of Initiation
Debit Card
Wire-CITI
2 business days from the Date of Initiation
Wire
COD
2 business days from the Date of Initiation
NEFT
DBD-ICICI
2 business days from the Date of Initiation
NEFT
Q: Are there any possible explanations for a delay on the part of the banks/credit card companies?
A: 1) For transactions involving Debit/Credit cards, the time required for refunds is entirely dependent on the service provider.
2) Consumers transacting with Nationalized Banks should expect a slight pause in processing because they have longer lead times.
3) Please be aware that banks only send SMS to customers for credit amounts greater than INR 5000. If your refund is less than INR 5000, please verify the confirmation receipt of funds on your bank or credit card account.
4) If you placed your order using a Coupon Code or Store Credit, your refund would be issued in the same form. According to the applicable rules, no cash refunds can be made in such a situation.
Q: What about fees imposed by banks, credit card firms, and local governments?
A: Credit Card Charges:
Please keep in mind that credit card refunds incur an admin/credit card commission of 10% of the final order amount (5 percent while accepting and 5 percent while refunding). This expense will be deducted from the refund amount.
An alternative option is a Shashini Fashion Store Credit, which eliminates the Credit Card Commission fee and allows us to grant a Store Credit equal to the final agreed amount of creditable funds.
Bank Transfers: Refunds will only be given as Store Credits for orders made using Bank Transfers.
Local government Taxes:
VAT / Custom Duty / Local Taxes / Import Duties are borne directly by the consumer in accordance with local legislation and must be charged at the time of delivery, as instructed by the respective courier partner. If such charges are incurred during order processing, we will not refund them.
Do you have a dazed feeling? Don't worry, you can contact our Customer Care Representatives for step-by-step clarification on all of the above points by: By mail xxxx yyyy zzzz -000000 In case you have any issues or concerns, please reach out to us via Live Chat or visit the shashinifashion.com Helpdesk.
